• News

27 June 2009

Cybercafe Software available from $59!

 



  

NetTime CS Suite™ Lite

Version 2.02

The NetTime CS Suite™ Lite is a complete Client Server solution for managing public access computers.

internet cafe software

Software comprises:

  • NetTime Server 2.02 Lite / SBE
  • NetTime Client 1.92

Options:

  • FShield - Comprehensive file and folder protection
  • Silver / Gold / Platinum Support Contracts


Support Options

All products are supplied with our Basic Support Contract. In order to maintain our high levels of support and continued development, we now provide a number of support options with details of what is included and our response times.

We recommend the Silver level of Support as a minimum. This provides 12 months of priority support and free minor updates.

If you require any assistance choosing an appropriate support contract for your business, please contact our sales team. << Contact Sales >>


Support Options

Four levels of Support over and above the basic are available:

1. Basic: Supplied as standard with all purchases; Basic email support only. Minor updates may be made available at our discretion. We aim to respond within 72 hours.

2. Bronze: At 12.5% of the Installed System Value (at List/RRP) or at a minimum base cost of $35; Priority Email Support will be offered for a period of 6 months. *Minor updates will be made available for 6 months.

3. Silver: (Recommended minimum support level)
At 17.5% of the Installed System Value (at List/RRP) or at a minimum base cost of $52.50; Priority Email Support will be offered for a period of 12 months and will include bug fixes and *minor version updates.

4. Gold: At 20% of the Installed System Value (at List/RRP) or at a minimum base cost of $70.00; Priority Email Support will be offered for a period of 12 months which will include bug fixes, minor and major version updates.

5. Platinum: At 35% of the Installed System Value (at List/RRP) or at a minimum base cost of $105.00; Priority Email Support will be offered for 18 months which will include bug fixes, minor version updates and major version upgrades.

*Minor updates include feature improvements and bug fixes that result in a minor version number update e.g. 2.0 to 2.1

 

Support Contract Comparison Table

Support Option
Basic Email Support
Priority Email Suport
Minor Updates
Major Updates & Upgrades
Emergency Response
x 1*
Duration (Months)
Basic
Product
Life-time
Bronze
6
Silver
12
Gold
12
Platinum
18


Our Support Contract rates are generally based on a percentage of your purchased cost. We calculate our support costs this way because it enables a user with five licenses to have a lower cost than someone with forty licenses. It essentially makes the support cost proportional to the size of your business.

The Support Contract rates for Licenses up to 35 Client Licenses are as follows:

Support Option
Customer Price
($)
Duration
(months)
Level of Cover
Basic
0.00
N/A
Bronze
35.00
6
Silver
52.50
12
Gold
70.00
12
Platinum
105.00
18


If you are interested in a Support Contract we can prepare a quote for you. Generally, a Support Contract is worked out in the following way:

The following is a worked example based on 1 Server and 50 Clients. The original RRP of 1 Server and 35 Clients is $419;

Support Option
Minimum Base Cost
($)
Percentage of RRP (%)
Percentage of RRP ($)
Customer Price
($)
Duration
(months)
Basic
0.00
N/A
Free
Free
N/A
Bronze
35.00
12.50
52.38
52.38
6
Silver
52.50
17.50
73.33
73.33
12
Gold
70.00
20.00
83.80
83.80
12
Platinum
105.00
35.00
146.65
146.65
18

Hence based on the table, a Silver Support Contract which is our recommended level would cost $73.33. The Silver level of cover would provide priority email support for 12 months and includes all minor updates free of charge.

For more information or to obtain a quotation, please contact our Sales team. Please remember to include information about which NetTime Software products you have licenses for, how many, and which level of cover you would like.